Questions & Answers
Ten questions on transfers, fees, verification and reporting. If yours is not here, our team will answer it — use the contact page.
How do international money transfers from Canada work?
Create an account, verify your identity once, enter the amount and destination, and pay by EFT or card. We convert at the rate shown, and our payout partners deliver to your recipient's bank account. Track the transfer in your dashboard.
What is an MSB in Canada?
A Money Services Business is a company registered with FINTRAC to provide services like international transfers and currency exchange, following federal anti-money-laundering rules, verifying customer identity, and keeping regulated records.
How long do cross-border payments take?
Delivery time depends on the destination country, payout method, and compliance checks.
What are the fees?
A transfer fee applies to every transaction and is shown before you pay — it varies by corridor, amount and payment method.
What documents do I need to send money?
Your name, address, and identification for verification, plus your recipient's name and receiving details.
Do I have to report transfers over $10,000?
International electronic funds transfers of CAD $10,000 or more are reported to FINTRAC as required by Canadian law. Records are also kept for transfers of CAD $1,000 or more.
Can businesses use this?
Yes, after company and beneficial-owner verification. Sign up and contact us to review your business rate.
How do I reset my password?
You can reset your password by clicking on 'Forgot Password' on the login page, and following the instructions we send you by email and by text message.
Is my personal information secure?
Yes, we use industry-standard encryption and security protocols to protect your data and ensure your privacy.
What payment methods can I use?
Electronic funds transfer (EFT) from a Canadian bank account, or debit and credit card.