SIDO Enterprise Corp. ("we", "us") is committed to protecting your personal information and handling it responsibly in accordance with applicable privacy law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Law 25.

Information We Collect

• Information You Provide: We collect information you provide when using our services, including your name, address, date of birth, identification documents, SIN where legally required, contact details, and recipient or transaction information.
• Information Collected Automatically: We may collect technical information such as device details, IP address, browser type, login timestamps, application usage activity, and approximate location information where permitted.
• Biometric Information: Where applicable, identity-verification scans, may be collected and processed solely for verification and security purposes.

Why We Collect Your Information

• Identity Verification: To verify your identity and comply with applicable Canadian legal and regulatory requirements.
• Security Verification: To detect, prevent, and address fraud, money laundering, and other prohibited activities.
• Service Delivery and Improvement: To provide, maintain, enhance, and support our services.
• Communication: To communicate with you about your account, services, updates, and optional marketing communications where you have provided consent.

Who We Share Your Information With

• Service Providers and Partners: We may share information with banking partners, payout providers, and service providers where necessary to process transactions and deliver our services.
• Regulatory Authorities: We may disclose information to regulatory bodies, including FINTRAC, when required to comply with applicable laws and obligations.
• No Sale of Personal Information: We do not sell your personal information to third parties.

Where Your Data Is Stored

• Data Processing and Storage: Your information may be processed or stored by our service providers outside your province or country, depending on the services used to operate and support our platform.
• Protection Measures: We take reasonable steps to safeguard your personal information and ensure appropriate protection when information is transferred or accessed across jurisdictions.

Your Privacy Rights

• Access and Correction: You have the right to access your personal information and request corrections if the information we hold is inaccurate or incomplete.
• Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal information, subject to legal, regulatory, or contractual obligations.
• Privacy Concerns and Complaints: You may submit a complaint or concern to our Privacy Officer. If your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada.

Data Retention

• Retention Period: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to meet applicable legal, regulatory, and business requirements.
• Regulatory Requirements: Transaction records and related information are retained for the minimum periods required under Canadian financial regulations, including applicable record-keeping obligations.

Children's privacy

• Age Restrictions: Our services are not intended for individuals under the age of 18.
• Protection of Minors: We do not knowingly collect personal information from minors. If we become aware that information has been collected from an individual under 18 without appropriate authorization, we will take reasonable steps to address the situation.

Security of Your Information

We use reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we take appropriate measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.